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Certified Manager of Quality/Organizational Excellence Refresher Course  

Montgomery College, Rockville Campus

Jan 24, 2009    8:00 am - 12:00 pm

Certified Manager of Quality/Organizational Excellence

This course is designed for quality management professionals who want to prepare for the Manager of Quality/Organizational Excellence Certification Exam administered by the American Society for Quality. The CMQ/OE Body of Knowledge will be reviewed and participants will be given a sample exam at the beginning of the course. This will help them identify topics they should concentrate on as they prepare for the actual exam. Levels of cognition will be reviewed and their use in defining the intended complexity of multiple choice test questions will be identified.  Constructed response (essay) questions will be reviewed in the last session.

Location: Montgomery College, Rockville, MD Campus
51 Mannakee Street, Rockville, MD 20850
Location / Maps: http://www.montgomerycollege.edu/maps/Rvic.html
Physical Education Center, Classroom: TBD

Dates:  The course will run 6 sessions (24 hours) on six consecutive Saturdays: January 24, 31, February 7, 14, 21, 28.  Classes run from 8am – Noon. 

Instructor: Robert J. Scanlon, ASQ Section 509.

Mr. Scanlon is a Senior Member of ASQ with over 30 years experience in quality management.  He has held quality-related positions with Caterpillar, Inc., Southern Pacific Railroad, the United States Postal Service, and the Transportation Security Administration.  He has held Quality Manager positions with Caterpillar and the USPS.  He is currently the Assistant General Manager for Operational Process & Performance Metrics for TSA.  He holds ASQ Certifications as a Quality Engineer, Reliability Engineer, Quality Manager, and Six Sigma Black Belt.  He has also served as a member of the Board of Examiners for the Malcolm Baldrige National Quality Award for 11 years. 

Tuition: $325 payable to ASQ 509, which is offering the course.

Course Materials: We will be using certification materials from the Quality Council of Indiana.  Required materials for the course are:

CQM/OE Primer - $75
Note: Costs do not include tax, shipping and handling.

Students are to order the materials directly from the Quality Council of Indiana (http://www.qualitycouncil.com/) 800-660-4215 or 812-533-4215

Credit: This course does not carry CEU or academic credit. 

Course Registration and Information: Contact the instructor, Robert Scanlon at 571-227-1803 or email Robert.Scanlon@dhs.gov

ASQ CQM/OE Exam Information:

Dates: Exam date is Saturday, March 7, 2009.  Application deadline is January 16, 2009.

Location: Exam location is in the Maryland suburbs of Washington DC.  Applicants will be notified of location and time by National ASQ.

Exam Application: Application for the exam is done directly with National ASQ (http://www.asq.org/certification/manager-of-quality/index.html).

CMQ/OE Exam Cost: $450 for non-members, $290 for members.  Join ASQ and save!  Exam applicants are responsible for meeting ASQ’s certification requirements. 


If you have any questions about the course or exam, contact Robert Scanlon (571-227-1803 or email Robert.Scanlon@dhs.gov).  If you are interested in possible future course offerings, contact Education Chair Charles Snipes at Education@asq509.org.