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Performance Excellence SIG Meeting  

WMATA (Metro Headquarters)
600 5th St. NW
Room 505
Washington D.C.  20001


Mar 14, 2013    6:00 pm - 8:00 pm (GMT -5:00) EST

Performance Excellence Special Interest Group


Washington, D.C. and Maryland Metro Ė ASQ Section 509


"Aligning the Workforce for Strategy Execution"

Presented by

Ms. Michele Ahluwalia

(Manager, Strategic Planning, Southern Management Corp.)

Thursday, March 14, 2013
Washington DC Metro Headquarters at Gallery Place

Program: Want to ensure that the organizationís strategy results in high performance? First, consider the strength of the strategic plan and then consider the effectiveness of the strategy execution. If the plan is weak and execution is stellar, thatís a formula for disaster. More often it is the other way around and most organizations do a rather good job of developing the strategy. However, they find the challenges within strategy execution. In this presentation Ms. Ahluwalia will highlight how considering the linkages across all categories of the Baldrige Criteria promotes a systematic, outcome-focused and well-deployed Strategic Planning Process. She will share how she uses the Plan, Do, Study, Act (PDSA) rapid improvement model as a framework for her organizationís Strategic Planning Process. She will focus on key elements within this process for aligning the workforce for execution to drive strategic performance. We hope to see you there. 

Speaker Biography: Michele Ahluwalia, Strategic Planning Manager for Southern Management Corporation Southern Management Corporation (SMC) is the largest property management company in the Mid-Atlantic region, comprised of approximately 25,000 apartments, and 1,500,000 square feet of office/commercial space in the Maryland and Virginia suburbs of Washington, DC, and the Baltimore region.

Michele has over 15 years of experience in marketing, strategic planning and project management. She is a Kaplan-Norton Balanced Scorecard Certified Graduateô is responsible for the implementation Balanced Scorecard methodology to manage strategy performance at SMC. In addition, she conducts Baldrige-based assessments and implements process improvement methodologies to maximize outcomes.

She was the lead writer for SMCís Maryland Performance Excellence Awards (MPEA) application, which resulted in the organization receiving the programís highest award. She continues to serve on the Board of Examiners for the Maryland Performance Excellence Awards program. 

Escort & Networking:  6:00 p.m. 
Meeting Kick-off:  6:30 p.m.
Adjourn:   8:00 p.m.

Registration: The event is free of charge. Participants are invited to pre-register at the ASQ Section 509 website: Performance Excellence SIG Meeting Reg-March 14th and attend the networking portion of the meeting, which includes free pizza and soft drinks.