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April General Meeting
Where
The Golden Bull Restaurant
7 Dalamar Street
Gaithersburg, Maryland 20877
301-948-3666
Map
Map to The Golden Bull Restaurant
When
Apr 20, 2006 6:00 pm - 9:15 pm
Dr. West’s presentation will describe the methods and models the American Customer Satisfaction Index (ACSI) uses to measure customer satisfaction as well as the ACSI results. The presentation will also show the predictive ability of the ACSI with respect to customer expenditures as well as other macroeconomic indicators.
See April 2006 General Meeting Announcement for more program details.
Thank you!