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May General Meeting  

The Golden Bull Restaurant
7 Dalamar Street

Gaithersburg, Maryland  20877

Map to The Golden Bull Restaurant

May 15    6:00 pm - 9:15 pm

"Best Practices in Service Management can help you drive Quality"

Presented by

Mr. Kirk Holmes,
President, Holmes and Associates, Inc.

Thursday, May 15, 2008
At the
The Golden Bull Restaurant
Gaithersburg, MD

The cost is $10.00 for ASQ members and students or $20.00 for non-members.

Please register using the link above or by contacting Mrs. Michele Withnell at (301) 461-2469 or .  Please note:  Meal preferences cannot be guaranteed if one is not registered by Tuesday, May 13, 6:00pm.

Important Notice: ASQ Section 509 is responsible for the meals for all “No shows” at The Golden Bull Restaurant.  Please help us control our losses by notifying our Arrangements Chair Mrs. Michele Withnell at to cancel your dinner prior to the event.  Thank you for your cooperation!

Program Summary:

Best Practices learned from the implementation of ITIL (Information Technology Infrastructure Library) framework in operational transformation in large ISP and telecommunications service provider.              

Speaker Biography:  Kirk Holmes

Kirk Holmes has 25 years of experience in technology, operations, and general management.  He is President of Holmes and Associates, Inc, a management consultancy focused on IT Service Management and broadband service operators. He holds a Bachelors degree in Electrical Engineering from MIT and an MBA from Stanford University.

Holmes and Associates clients have included Comcast, Time Warner, and other large telecommunications companies, and multiple government agencies.   He began working with the ITIL (Information Technology Infrastructure Library) framework in 2001, when he instituted ITIL processes as part of overseeing a massive operational transformation of one of the largest ISPs in the country, likely the first ITIL implementation on the production side of a large telecommunications carrier.

See May 2008 General Meeting Announcement for more information and directions to the Golden Bull Restaurant.