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June General Meeting  

The Golden Bull Restaurant
7 Dalamar Street

Gaithersburg, Maryland  20877

Map to The Golden Bull Restaurant

Jun 19    6:00 pm - 9:15 pm

  "Facilitating Change Management"

Presented by

Ms. Marjorie Eyre

Thursday, June 19, 2008
At the
The Golden Bull Restaurant
Gaithersburg, MD

The cost is $10.00 for ASQ members and students or $20.00 for non-members.

Please register using the link above or by contacting Mrs. Michele Withnell at (301) 461-2469 or .  Please note:  Meal preferences cannot be guaranteed if one is not registered by Tuesday, June 17, 6:00pm.

Important Notice: ASQ Section 509 is responsible for the meals for all “No shows” at The Golden Bull Restaurant.  Please help us control our losses by notifying our Arrangements Chair Mrs. Michele Withnell at to cancel your dinner prior to the event.  Thank you for your cooperation!

Program Summary:

Implementing best practices in information services can result in organizational changes. The impact of these changes on the people involved can be lessened if Information Technology Infrastructure Library (ITIL) and other frameworks are used to structure the implementation.              

Speaker Biography:  Marjorie Eyre

Ms. Eyre is an IT analyst for systems engineering and enterprise architecture. Her expertise crosses multiple agencies and subject matter providing her a global perspective as a creative problem-solver, researcher, and innovative thinker.  She has created and facilitated network change management (capturing ITIL processes) for the Pentagon Force Protection Agency (saving them $1 million yearly) and IRS. She analyzed and assisted in writing the overarching strategic framework for the Architect of the Capitol’s emergency preparedness, response, and recovery plan. She analyzed network engineering requirements, and created the system architecture for a Web-based multi-database system for IRS Network Management Center. She was manager of a team supporting systems engineers for small explorer satellites and Space Station Freedom for 6+ years, which included facilitating international conferences for NASA/GSFC. She developed the marketing plan and promotional materials for a direct sales company, and managed 75 sales managers across 20 states.

Ms. Eyre’s subject matter expertise includes: ITIL process development, communication and listening theory; emergency management and preparedness; process improvement; policy and  change management; information assurance, COOP, security, and risk management; training; and Web-based systems and database development. She has compiled over 25 years writing experience covering the spectrum of system life cycle development processes and publications. She has provided executive-level support to customers at DHS Infrastructure and USCIS, NIH, IRS, NGB, AOC, PFPA, and GSFC/NASA.

Ms. Eyre has a BS degree in Communications Studies, University of Maryland University College. She has an ITIL Foundations Certificate.

See June 2008 General Meeting Announcement for more information and directions to the Golden Bull Restaurant.