ISO 9000 Users Group Meeting  

The September meeting of the ISO 9000 Users Group will be held at the following location:

Baltimore Aircoil Company (BAC)
7600 Dorsey Run Road
(use 7540 Montevideo Road for internet & GPS)
Jessup, MD 20794
Directions from interstate 95, exit 41
I95 to MD 175E go .8 mile
Left on Washington Blvd (route 1N)
Go .5 mile Right on Montevideo Road
Go .8 mile Right on Dorsey Run Road
Go .1 mile and BAC facility is on the right

(Please call Kerry Higgins at 410-627-5178 if you need additional directions)

The meeting will start at 6:00 pm. Attendees are invited to participate in the networking as well as the free pizza and soft drink portion of the meeting.

September�s Topic: Open Discussion
�How Do You Measure Customer Satisfaction?�

After the summer break, it is time for the users to suggest topics of interest for the upcoming months & select topics for speakers. The users group provides members a forum for sharing current best practices and challenges, a monthly networking of professionals in quality, and an opportunity to hear experts present on select topics.  Please join us for an evening of charting the success of the group in 2008-2009.

Please send Kerry Higgins, Chair ISO 9000 Users Group, an email to indicate your intent to attend the September meeting.