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October General Meeting  

The Golden Bull Restaurant
7 Dalamar Street
Gaithersburg, Maryland  20877

Map to The Golden Bull Restaurant

Oct 16, 2008    6:00 pm - 9:15 pm

�When ISO9001 Means I SO Am Not Doing This: Implementing ISO In An A/E Firm�

Presented by

L. Catherine Hader

Thursday, October 16, 2008
at the
The Golden Bull Restaurant
Gaithersburg, MD

The cost is $10.00 for members and students or $20.00 for non-members.

Please register using the link above or by contacting Mrs. Michele Withnell at (301) 461-2469 or .  Please note:  Meal preferences cannot be guaranteed if one is not registered by Tuesday, October 14, 6:00pm.

Important Notice: ASQ Section 509 is responsible for the meals for all �No shows� at The Golden Bull Restaurant.  Please help us control our losses by notifying our Arrangements Chair Mrs. Michele Withnell at to cancel your dinner prior to the event.  Thank you for your cooperation!

Program Summary:
In a nut shell the presentation explains from why to adopt ISO 9001, Overcoming the challenges, Successful implementation and Techniques for the continuous improvement progress.

Speaker Biography:  Catherine Hader

When architecture and engineering company DMJM H&N, Inc. set its sights on ISO 9001 certification five years ago, Catherine Hader was one of the early adopters, volunteering as an internal auditor and establishing a Voice of the Client program.  As director of marketing for the firm�s design practice in Washington, DC office, she had long seen how quality could affect both the bottom line and marketing successes.

In recent years as she has transitioned full time into the quality profession, she has expanded her responsibilities to include SmartWork, a continuous improvement program, and she blogs about the lighter side of quality on QWorks: Truth, conjecture and opinion by a quality neophyte, an internal corporate blog.

Hader is an ASQ Certified Manager of Quality/Organizational Excellence, a Certified ISO 9001:2000 Lead Auditor (RABQSA), and a member of the 2008 Maryland Performance Excellence Awards Board of Examiners. In addition, she is one of several who are developing and writing ASQ�s Service Quality Body of Knowledge, and she is a member of ASQ�s Design and Construction Division 2009 �conference within a conference� committee.

See the October 2008 General Meeting Announcement for more information and directions to the Golden Bull Restaurant.