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November ISO 9000 UG Meeting  

Baltimore Aircoil Company
7600 Dorsey Run Road
Jessup, Maryland  20794

Nov 12, 2008    6:00 pm - 8:00 pm

Please join us at the next ISO 9000 Users' Group Meeting on Wednesday, November 12, 2008.

"What is a Process?"

Presented by
Mr. Mark Berron, CQE, CSQE, SSBB


Baltimore Aircoil Company (BAC)
7600 Dorsey Run Road
(use 7540 Montevideo Road for internet & GPS)
Jessup, MD 20794
Directions from interstate 95, exit 41
I95 to MD 175E go .8 mile
Left on Washington Blvd (route 1N)
Go .5 mile Right on Montevideo Road
Go .8 mile Right on Dorsey Run Road
Go .1 mile and BAC facility is on the right
(Please call Kerry Higgins at 410-627-5178 if you need additional directions)

Refreshments & Networking:  6:00 � 6:45pm
Presentation & Open Discussion: 6:45 � 8:00pm
The event is free.  The experience is �priceless�!!

Topic:  Mark Berron will lead a discussion on defining a process as a follow up to the Process Auditing discussion in October. Examples of process mapping will be shown as well as how to put metrics in place to measure how the process is performing. A reverse process method starting with the desired output will also be discussed that helps analyze where problems can occur in the process. As time permits, we will also talk about the internal audit process and making it address ISO compliance as well as process improvement. Participants are encouraged to bring their process problems to the discussion.

Mark is the former Director of Quality and ISO at ARINC, and now has joined Perot Government Services as a lead auditor for NASA's AS9100 and ISO 9001 internal audit programs. He has performed numerous audits of Quality Management Systems, and presented to ASQ on various elements of the ISO standard. He is a firm believer in using ISO not only for compliance, but to improve processes and increase productivity.

New! Please register to attend this event using the following link: https://asq509.org/ht/d/DoSurvey/i/32654

Questions?  Contact Kerry Higgins, Chair-ISO 9000 Users Group at