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January ISO 9000 Users Group Meeting  

Baltimore Aircoil Company
7600 Dorsey Run Road
Jessup, Maryland  20794

Jan 14, 2009    6:00 pm - 8:00 pm

"Using ISO 9001 for Assessing Performance in a Quality Assurance Surveillance Program"

Presented by
Gene Kirsch

Baltimore Aircoil Company (BAC)
7600 Dorsey Run Road
(use 7540 Montevideo Road for internet & GPS)
Jessup, MD 20794

Directions from interstate 95, exit 41
I95 to MD 175E go .8 mile, Left on Washington Blvd (route 1N)
Go .5 mile Right on Montevideo Road, Go .8 mile Right on Dorsey Run Road
Go .1 mile and BAC facility is on the right
(Please call Kerry Higgins at 410-627-5178 if you need additional directions)

Refreshments and Networking: 6:00 – 6:45pm
Presentation & Open Discussion: 6:45 – 8:00pm
The event is free.  The experience is "priceless!!”

Synopsis: (Presentation will be presented at ISO 9000 Conference in Orlando in March)
In response to the performance-based contracting initiative, contracting agencies frequently establish a project delivery structure involving a prime contractor and successive subcontractors. The prime contractor typically establishes an over-arching Quality Assurance program to deliver against contracted product and service requirements by extending its Quality Assurance program to the entire acquisition. A Quality Assurance surveillance program establishes an oversight structure to monitor the performance of the prime contractor's Quality Assurance program. This presentation includes practical information and lessons learned, and shows selected results obtained on a nation-wide program.

Biography: Eugene Kirsch
Eugene Kirsch is a Senior Associate with Booz Allen Hamilton. He has nearly 25 years of experience as a Quality Manager and as the program lead for establishing quality management systems for large systems integration programs. He currently serves as the Manager of Quality Services, Global Operations Team, Booz Allen Hamilton, Inc. He is a Certified Software Quality Engineer, an ISO 9001 Lead Auditor, and holds a Foundations Certificate to ITIL. He currently serves as a voting member of TC 176, US TAG to ISO, a Senior Member of ASQ, and the Chair, Section 509, the Washington-Maryland Metro area section of ASQ.  He was the Past Chair, Section 509's ISO 9000 Users Group. He is also a Judge for the ASQ International Team Excellence Awards and a Baldrige Examiner for the Maryland Performance Excellence Awards.

Questions? Contact Kerry Higgins, Chair-ISO 9000 Users Group at