March ISO 9000 Users Group Meeting  

"Getting the Results you Need and Anticipated"

by
Karen Zanetti

Wednesday, March 11, 2009

Baltimore Aircoil Company (BAC)
7600 Dorsey Run Road
(use 7540 Montevideo Road for internet & GPS)
Jessup, MD 20794
Directions from interstate 95, exit 41
I95 to MD 175E go .8 mile
Left on Washington Blvd (route 1N)
Go .5 mile Right on Montevideo Road
Go .8 mile Right on Dorsey Run Road
Go .1 mile and BAC facility is on the right
(Please call Kerry Higgins at 410-627-5178 if you need additional directions)

6:00 � 6:30: Refreshments and Networking
6:30 � 8:00: Presentation & Open Discussion
The event is free.  The experience is �priceless�!!  See registration link below.

Registration: To attend this meeting, please register here

Program Summary:  Learn an approach to measure your organization�s continuous improvement efforts.  This systematic approach is based a proven methodology used by organizations nationwide.  Join us in a session facilitated by ISO 9001 Consultant Karen Zanetti (IMSM, Inc.) with contributions from Kevin Gilson (Orion Registrar Auditor) and Alan Lane (APL Internal Quality Audit Manager). All levels of ISO 9000 users and ISO curious are welcomed.

Questions? Contact Kerry Higgins, Chair-ISO 9000 Users Group at