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March Performance Excellence SIG Meeting  

WMATA (Metro Headquarters)
600 5th St. NW
Room 505
Washington D.C.  20001


Mar 17, 2009    6:00 pm - 8:00 pm

The Performance Excellence SIG
Proudly Presents

"Using National and State-Level Performance Criterion to Drive Organizational Excellence: An Introduction to Baldrige and Performance Excellence Awards Programs"

Laura A. Cottingham, PMP, ASQ-CMQ/OE

Tuesday, March 17th

WMATA (Metro Headquarters)
600 5th St. NW, Room 5D-02, Washington, DC 20001
(Across from the Verizon Center, Gallery Place Metro Station)
Please use the Metro Rail (Gallery Place).  Upon entering the lobby area, inform the guard that you are attending the "Performance Excellence" meeting. Additionally, contact Michael Smith at 301-651-2305 to be escorted.

Escort & Networking:  6:00 p.m.  
Meeting Kick-off:  6:30 p.m.
Adjourn:   8:00 p.m.

Registration: Participants are invited to pre-register and attend the networking portion of the meeting, which includes free pizza and soft drinks.

For additional information please contact:  Laura Cottingham, Chair at / Debra Wilson, Vice-Chair Treasurer at / Michael Smith, Vice-Chair Communications at / Dearil Green, Vice-Chair Meeting Facilities at / Arneze Washington, Vice Chair Programs at
Speaker Biography: Laura Cottingham has over twenty years of experience in business process improvement, performance management, diversity management, and personnel staffing and administration, which she effectively blends to help organizations achieve targeted results. She currently serves as an Associate with Booz Allen Hamilton. She has provided consultative services to Global Strategy and Technology consulting firms; military organizations, and Federal Government agencies. She has a B.S. in Management Studies and a M.S. in Quality Systems Management. Additionally, she is an ASQ Certified Manager of Quality/Organizational Excellence (ASQ-CMQ/OE) and a Project Management Professional (PMP) certified by PMI.