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May Lean Six Sigma SIG Meeting
1616 Anderson Road
Center Conference Room (3rd Floor)
McLean, Virginia 22102
May 27, 2009 6:30 pm - 8:30 pm
Lean Six Sigma (LSS) Special Interest Group (SIG)
Sponsored by: ASQ Section 509 (MD & DC) and Section 511 (N.VA)
Date: Wednesday, May 27, 2009
Topic: "Metrics 101"
Location, Location, Location is to real estate as Metrics, Metrics, Metrics are to business process improvement. Renew and formalize your understanding of Metrics terminology, how to slice and dice them meaningfully and how to align them strategically at the enterprise level with Executive Dashboard examples.
Speaker: Mr. Minh B. Tran
Manager, Public Services Strategy, Process and Transformation
Deloitte Consulting LLP
1616 Anderson Road McLean, Virginia 22102
Center Conference Room (3rd Floor)
(See map for directions to TEQCORNER, http://www.teqcorner.com/)
6:30 - 7:15pm - Networking
7:15 - 8:15pm - Program
8:15 - 8:30pm - LSS SIG Announcements
To attend this event, please click here. Registration is complimentary and ASQ membership is not required. Light refreshments will be provided. Questions can be directed to .
Metrics are central to any process improvement efforts, because they are the standards by which "improvements" are quantified between the baseline ("as-is") and target ("to-be") states. Unfortunately, the term "metrics" has become an umbrella catch-all buzzword often overused and left in generalities leading to misinterpretations, false expectations and project failures. Secondly, turning metrics into "meaningful metrics" can be an insurmountable challenge sinking even Titanic projects. Thirdly, at the enterprise level, organizations face another intractable problem of aligning legacy metrics vertically (strategic) and horizontally (functional).
This presentation is intended to demystify the basics and formalize your understanding of Metrics in addressing all 3 fundamental problems: terminology, application and alignment. Examples will be provided to illustrate the different "tiers" of metrics, how to "stratify" them in analyses ("slice and dice") and visualize their alignment with executive dashboards (drill-down and roll-up capabilities). Come see metrics in a completely different light and harness their full powers.
Mr. Minh B. Tran is an ASQ-Certified Six Sigma Black Belt (CSSBB) and ASQ Senior Member. He is industry-recognized as the Founder/Former Chair of the ASQ LSS SIG in Washington D.C. as well as former Board Member on both ASQ Section 509 (MD/DC) and Section 511 (N.VA). From a global community of over 5,000 ASQ Six Sigma Black Belts, Mr. Tran was one of the few select Subject Matter Experts (SMEs) invited to ASQ HQ in 2006 to update the CSSBB Body of Knowledge on which the current Certifying Exams are based through 2012. He is a twice-invited conference speaker on Lean Six Sigma at the 2007 & 2008 ASQ World Conferences.
Presently as a Manager at Deloitte Consulting, Mr. Tran supports C-Level DoD clients in Transactional Service environments specializing in Performance Metrics (business unit to enterprise level) and Executive Dashboards leveraging LSS, Balanced Scorecard, BPR and other management frameworks. At prior companies, he was the Director of Business Performance Management responsible for multi-lateral business development and complex, multi-generational initiatives; he was also a Bioinformatics Statistician performing Alzheimer & Cancer Research.
Mr. Tran earned his M.S. in Operations Research & Management Science at Warwick Business School (Coventry, England) and his B.A. in Philosophy and Molecular Cell Biology at Cornell University (Ithaca, New York).
For more information and directions to TEQCORNER, see the May Lean Six Sigma SIG Meeting Announcement.