October General Meeting  

Balanced Scorecard and its Relationship to Operations Management

Presented by

Mr. Paul Arveson

Thursday, October 15, 2009

at the
The Golden Bull Restaurant
in
Gaithersburg, MD

Registration & Networking: 6:00 p.m. 
Dinner: 7:00 p.m.   
General Announcements: 8:00 p.m.
Program:  8:15 p.m.
Adjourn: 9:15 p.m.

The cost is $15.00 for members and students or $25.00 for non-members.

Please register using the button above or by contacting Mrs. Michele Withnell at (301) 461-2469 or .  Please note:  Meal preferences cannot be guaranteed if one is not registered by Tuesday, October 13, 6:00pm.

Important Notice: ASQ Section 509 is responsible for the meals for all “No shows” at The Golden Bull Restaurant.  Please help us control our losses by notifying our Arrangements Chair Mrs. Michele Withnell at to cancel your dinner prior to the event.  Thank you for your cooperation!

Program Summary:

The balanced scorecard (BSC) is now about 20 years old, and it has continued to grow in popularity among all kinds of organizations as a better way to do strategic planning and performance management.  This talk will explore its roots in the Quality movement, its current structure, and possible future directions.  We will show how the BSC complements, but does not compete with quality systems.  We welcome discussion from the audience after the presentation. 

Speaker Biography: 

Paul Arveson has a BS degree in Physics.  His first career was as a civilian employee of the Naval Surface Warfare Center (NSWC) in Bethesda Maryland. He served there as a researcher, managing projects in acoustics, oceanography, and signal processing.  He has published numerous technical reports and papers in these fields.  In 1998 he received a Master's degree in Computer Systems Management, as well as the Department of Defense Chief Information Officer (CIO) Certificate for Government IT managers.  He served with the Strategic Planning Office at NSWC in planning an organization-wide management system, and he worked as a staff member of NSWC's CIO Council. Paul supported staff in development of Baldrige criteria and performance measures to improve processes in the organization, and did a thesis project on knowledge management. Paul has also worked as a web developer for NASDAQ, an IT security consultant, a Technology Architect and an enterprise system designer for the Office of Science, US Department of Energy. Paul established the Balanced Scorecard Institute in 1998 to provide a clearinghouse of information to promote the wider use of this management concept among governmental and nonprofit organizations. In 2003, Paul partnered with Howard Rohm to expand the Balanced Scorecard Institute to provide strategic management training and consulting services to all kinds of organizations.

For more information and directions to the restaurant, see the October General Meeting Announcement.