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Certified Manager of Quality/Organizational Excellence Refresher Course  

Montgomery College
Rockville Campus
51 Mannakee Street
Rockville, Maryland  20850

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Aug 13, 2011    8:00 am - 12:00 pm

ASQ Section 509 is pleased to offer a refresher course for quality management professionals who want to prepare for the Manager of Quality/Organizational Excellence Certification Exam administered by the American Society for Quality.  The CMQ/OE Body of Knowledge will be reviewed and participants will be given a sample exam questions throughout the course. This will help them identify topics they should concentrate on as they prepare for the actual exam. Levels of cognition will be reviewed and their use in defining the intended complexity of multiple choice test questions will be identified.  Constructed response (essay) questions will be reviewed throughout the course.

Location: Montgomery College, Rockville, MD Campus
51 Mannakee Street, Rockville, MD 20850
Location / Maps: http://www.montgomerycollege.edu/maps/Rvic.html
Physical Education Center, Classroom: TBD - Instructor will notify students of actual room location

Dates:  The course will consist of six 4-hour sessions (24 classroom hours).  Sessions will be on Saturdays from 8am to Noon.  Actual class dates are: August 13,20,27; September 10, 17, 24 (no class Labor Day Weekend)

Instructor: Robert J. Scanlon, ASQ Section 509.

Mr. Scanlon is a recently elected Fellow Member of ASQ with 38 years experience in quality management.  He has held quality-related positions with Caterpillar, Inc., Southern Pacific Railroad, the United States Postal Service, and the Transportation Security Administration.  He has held Quality Manager positions with Caterpillar and the USPS.  He is currently the Assistant General Manager for Operational Process & Performance Metrics for TSA.  He holds ASQ Certifications as a Quality Engineer, Reliability Engineer, Quality Manager, and Six Sigma Black Belt.  He has also served as a member of the Board of Examiners for the Malcolm Baldrige National Quality Award for 13 years.

Tuition: $395 payable to ASQ 509, which is offering the course.

Course Materials: We will be using certification materials from the Quality Council of Indiana.  Required materials for the course are:

  •  CQM/OE Primer - $75
  • Solution Text - $35

Note: Costs do not include tax, shipping and handling.

Students are to order the materials directly from the Quality Council of Indiana (http://www.qualitycouncil.com/) 800-660-4215 or 812-533-4215

Credit: This course does not carry CEU credit.

Course Registration and Information: Contact the instructor, Robert Scanlon at 571-227-1803 or email .

ASQ CQM/OE Exam Information:

Date: Exam date is Saturday, October 1, 2011.  Application deadline is August 12, 2011.

Location: Exam location is in the Maryland suburbs of Washington DC.  Applicants will be notified of location and time by National ASQ.

Exam Application: Application for the exam is done directly with National ASQ (http://www.asq.org/certification/manager-of-quality/index.html).

CMQ/OE Exam Cost: $449 for non-members, $329 for members.  Join ASQ and save!  Exam applicants are responsible for meeting ASQs certification requirements.


If you have any questions about the course or exam, contact Robert Scanlon 571-227-1803 or email .  If you are interested in possible future course offerings, contact the Education Chair at .