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Performance Excellence SIG Meeting  

WMATA (Metro Headquarters)
600 5th St. NW
Room 505
Washington D.C.  20001


Dec 8, 2011    6:00 pm - 8:00 pm (GMT -5:00) EST

ASQ Section 509

Performance Excellence SIG Proudly Presents

"Building an Effective Performance Metrics Infrastructure at TSA"


"How to Overcome the Fear and Hatred of Being Measured"

Presented by

Robert J. Scanlon, Assistant General Manager
Transportation Security Administration

Thursday, December 8, 2011
Washington DC Metro Headquarters
(Gallery Place)

Program Summary: No self-respecting organization � especially one pursuing performance excellence-  would consider operating without thebenefit of performance measures.  This would appear obvious.  However, putting this into practice is fraught with challenges. It turns out that many managers and leaders are simply terrified over the prospect of being measured and applying objective facts to their complex operating worlds. The fact is measures have power and that power can be harnessed by any organization to drive the behavior and performance it wants. This presentation will explore TSA�s journey to building an effective metrics infrastructure along with elements that need to be in place to maximize the impact of those measures on organizational performance. 
Speaker Biography: Robert J. Scanlon is Assistant General Manager, Operational Process & Performance Metrics for the Transportation Security Administration.  He has held this position since January 2006 after serving in a variety of management positions in Aviation Programs, Aviation Operations, Personnel Security, and Mission Support since joining TSA in May 2002. 

Until very recently, he was responsible for the Enterprise Performance Management platform, a mission-critical system used to collect, analyze, and report on operational performance to senior TSA leadership.  Among the key leadership reports supported by this system, the most significant is the Management Objective Report (MOR) which is used to drive improved performance and which has contributed approximately $300 million in operational efficiencies since 2007.  This system has been recognized by a number of external organizations, most recently by The Data Warehouse Institute (TDWI) at their national conference in August, 2010 as a best practice in government. 

His prior work includes 28 years of Quality management experience at the US Postal Service, Southern Pacific Railroad, and Caterpillar Inc. 

Bob earned a BS in Metallurgical Engineering from Missouri University for Science & Technology (formerly the University of Missouri � Rolla), and holds ASQ Certifications in Quality Engineering, Reliability Engineering, Quality Management, and Lean Six Sigma.  He was elected a Fellow by the ASQ Board of Directors in 2011. He has served for 13 years as a Member of the Board of Examiners for the Malcolm Baldrige National Quality Award. 

In January 2009, he received the Individual Excellence Award from MicroStrategy at their annual World Conference for his leadership in driving the effective use of business intelligence at TSA.

Escort & Networking:  6:00 p.m. 
Meeting Kick-off:  6:30 p.m.
Adjourn:   8:00 p.m.

The event is free of charge. Participants are invited to pre-register at the ASQ Section 509 website: Performance Excellence SIG Meeting Reg - Dec 8th and attend the networking portion of the meeting, which includes free pizza and soft drinks.