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Performance Excellence Special Interest Group Meeting  

WMATA (Metro Headquarters)
600 5th St. NW
Room 505
Washington D.C.  20001


Apr 12, 2012    6:30 pm - 8:00 pm (GMT -5:00) EST

�Making Profound Improvements and Massive Impacts on an Organization:         Lessons from the Best Run Businesses in America�

Presented by

Mr. Craig A. Anderson
Founder and President of Global Performance Systems, Inc.,

Thursday, April 12, 2012
Washington DC Metro Headquarters at Gallery Place


Program: Using the Malcolm Baldrige criteria as a tool for profound improvement in any organization.   

Speaker Biography: Mr. Craig A. Anderson is the Founder and President of Global Performance Systems, Inc., an international consulting firm dedicated to bringing the power of Baldrige Performance Excellence to visionary leaders around the world. With 20 years of Baldrige experience as a National and State-Level Examiner, executive Coach, Trainer, Consultant, and Workshop Leader, Mr. Anderson brings a wealth of hands-on experience and examples that will provide immediate value to organizations at any point on their Baldrige journey. Mr. Anderson first worked with the Baldrige system in 1989, when he co-authored the first major cross-industry study of the deployment and impact of the then-new Malcolm Baldrige National Quality Award. This study, published by the US General Accounting office, ended up being GAO�s single most requested public report of all time.

Much of Mr. Anderson�s private sector work is confidential, but recent clients have included two major US-based regional health care systems, the US subsidiary of a major Japanese electronics manufacturer, a Moscow-based financial services organization, and a rapidly growing SE Asian furniture manufacturer. Recent public sector clients have included the Indonesian Supreme Audit Board (Badan Pemeriksa Keuangan) in Jakarta, the US Food Safety and Inspection Service, the US National Highway Traffic Safety Administration, the US Department of Homeland Security�s Office of the Inspector General, the Russian Federal Securities Commission, and the Russian Ministry of Agriculture�s Agricultural Reform Implementation Support project. Mr. Anderson holds an MBA from the University of Maryland and studied international management under a postgraduate fellowship at the institute for International Studies in Fujinomiya, Japan. He is a Certified Public Accountant, a member of the American Society for Quality, and a member of the Malcolm Baldrige National Quality Award.

Escort & Networking:  6:00 p.m. 
Meeting Kick-off:  6:30 p.m.
Adjourn:   8:00 p.m.

The event is free of charge. Participants are invited to pre-register at the ASQ Section 509 website: Performance Excellence SIG Meeting Reg-April 12th and attend the networking portion of the meeting, which includes free pizza and soft drinks.