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Performance Excellence Special Interest Group Meeting
WMATA (Metro Headquarters)
600 5th St. NW
Washington D.C. 20001
May 10, 2012 6:30 pm - 8:00 pm (GMT -5:00) EST
Washington, D.C. and Maryland Metro � ASQ Section 509
�How to Inspire Line Workers to be Continuous Process Improvement Advocates�
(Operations Project Manager, Howard Hughes Medical Institute)
Thursday, May 10, 2012
Washington DC Metro Headquarters at Gallery Place
Program: Employee support and adoption are key to continuous process improvement initiatives, yet often line workers are de-motivated by CPI programs. Through the years, they�ve seen the so-called experts tell them how to do their jobs better, or make recommendations to management how their jobs can be done better without them. When faced with these attitude obstacles, a CPI leader will face failure before holding their first meeting. Today I�ll show you a simple exercise and some methods that have worked for me to not only overcome the line worker objections, but inspire them to become CPI advocates.
Escort & Networking: 6:00 p.m.
Meeting Kick-off: 6:30 p.m.
Adjourn: 8:00 p.m.
The event is free of charge. Participants are invited to pre-register at the ASQ Section 509 website:Performance Excellence SIG Meeting Reg-May 10th and attend the networking portion of the meeting, which includes free pizza and soft drinks.