Performance Excellence Special Interest Group Meeting

Where
WMATA (Metro Headquarters)
600 5th St. NW
Room 505
Washington D.C. 20001

Map
WMATA

When
May 10, 2012 6:30 pm - 8:00 pm (GMT -5:00) EST

Performance Excellence Special Interest Group

Washington, D.C. and Maryland Metro � ASQ Section 509

�How to Inspire Line Workers to be Continuous Process Improvement Advocates�

Presented by

Amelia Robinette

(Operations Project Manager, Howard Hughes Medical Institute)

Thursday, May 10, 2012
Washington DC Metro Headquarters at Gallery Place

Program: Employee support and adoption are key to continuous process improvement initiatives, yet often line workers are de-motivated by CPI programs. Through the years, they�ve seen the so-called experts tell them how to do their jobs better, or make recommendations to management how their jobs can be done better without them. When faced with these attitude obstacles, a CPI leader will face failure before holding their first meeting. Today I�ll show you a simple exercise and some methods that have worked for me to not only overcome the line worker objections, but inspire them to become CPI advocates.

Speaker Biography: Amelia Robinette is an Operations Project Manager at the Howard Hughes Medical Institute. HHMI is a privately funded scientific research organization whose mission is to promote human and scientific knowledge for the benefit of humankind. Prior to joining HHMI Amelia was in the government contracting field working primarily in corporate headquarters operations. She also spent several years as a small business consultant. Amelia was introduced to performance excellence by participating in a Baldrige application in the late 90�s when she found her passion for performance excellence. She went on to receive an LSS Black Belt, studied CMMI for Services and is currently a first time examiner for the Maryland Performance Excellence Award. Amelia�s primary expertise is in cross-functional operations management, quality and process improvement. She attended Mary Washington College and the University of Phoenix Online (go birds!).

Escort & Networking: 6:00 p.m.
Meeting Kick-off: 6:30 p.m.
Adjourn: 8:00 p.m.

The event is free of charge. Participants are invited to pre-register at the ASQ Section 509 website:Performance Excellence SIG Meeting Reg-May 10th and attend the networking portion of the meeting, which includes free pizza and soft drinks.