ASQ 509 General Section Meeting  

ASQ Section 509
Washington, DC and Maryland Metro

Presents
Building a Culture to Support Quality

By
Judith Ann Pauley and Joseph F. Pauley, Consultants

Wednesday, September 5, 2012
At the
Mykonos Grill
In
Rockville, Maryland

Registration & Networking:  6:00 p.m.
Dinner: 7:00 p.m
General Announcements and Introductions:  7:45 p.m.

• Introductions and Opportunities to connect
• Need a job?
• Need an employee?
• Solve a problem

Program:  8:00 p.m.
Adjourn: 9:15 p.m.

The cost is $25 for members and students or $35 for non-members.  Please pay with cash or check payable to ASQ509 at the event.

Note: Mykonos Grill is located 0.5 miles from the Twinbrook Metrorail station.

Registration: Please register here or by contacting Programs Chair Ron Kelley (). You may attend the presentation without receiving dinner.

Program Summary:
This fun-filled presentation is about lean communication.  You will learn strategies to use to reduce extraneous communication and individualize the way you manage and influence people.  The presenters will explain how to individualize communication and motivation and will describe strategies you can use to establish positive relationships within teams to support quality and increase team productivity and customer satisfaction. Research shows that when employees get their motivational needs met every day they perform better, are more productive, and are more willing to adopt quality principles and sustain a culture of quality.

Speaker Biographies:
Judith Ann Pauley formerly was a research chemist for the U.S. Navy.  She also taught chemistry and physics in universities and high schools in Asia and the U.S. for more than 42 years.  She was science department chair and has been president of several scientific and education organizations.  She is CEO of Process Communications, Inc., an international management training company.

Joseph F. Pauley is the president of Process Communications, Inc.  He has served in a variety of management and executive positions in 4 government agencies and in the private sector for more than 50 years.  He received an award for his understanding of and ability to implement a TQM program for the government in 1974. 

The Pauleys teach courses in management communications in several universities from New Hampshire to California.  They are co-authors of two books published by ASQ, �Communication: the Key to Effective Leadership� and �Establishing a Culture of Patient Safety�.  They present annually at ASQ conferences, including the 2011 World, the 2012 ASQ Service and the 2012 ISO 9000 conferences and were keynote speakers at the 2010 National Quality in Education conference.