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21st Annual Service Quality Conference  

Hyatt Regency, Baltimore, MD

Oct 15    9:00 am - 5:00 pm
Oct 16    9:00 am - 5:00 pm

Maintaining customer satisfaction and loyalty is critical to the future of your business. Dedication to customer relationships today establishes the foundation for your business tomorrow. The 21st Annual Service Quality Conference will show you how to use service quality to invest in your future.

The 2012 conference provides how-to’s, step-by-step advice, success stories, and implementation guidance on major organizational changes. Speakers will engage with participants on relevant topics to help you improve customer service, reduce costs, and build both customer loyalty and satisfaction. Join us in Baltimore for two days of networking and discovery.

Conference Tracks:
  • Increasing Organizational Focus on Service Quality
  • Case Studies in Service Quality Improvement
  • Making Government Service Great
  • Hot Topics in Service Quality
Here’s what 2011 conference attendees said about their experience:
“This was an extremely well-organized and informative conference.”
“Good tempo. Conference and learning sessions moved along at a nice pace.”
“The networking opportunities were great. I connected with a lot of vendors and attendees.”
“Everything was well-done, informative and productive.”

For conference information, registration, and costs, go here.

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