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CANCELLED: Performance Excellence Special Interest Group Meeting  

WMATA (Metro Headquarters)
600 5th St. NW
Room 505
Washington D.C.  20001


Nov 8, 2012    6:00 pm - 8:00 pm (GMT -5:00) EST


Performance Excellence Special Interest Group


Washington, D.C. and Maryland Metro � ASQ Section 509

We are sorry, but we have had to cancel the November meeting. Please visit us in December to hear from the CTO of Montgomery County Public Schools (2010 recipients of the Malcolm Baldrige Performance Excellence Award) as he will discuss the secrets to the effective us of technology to support metrics management, knowledge management, and organizational management.

CANCELLED:  Moving Mountains Part II:  An Analysis of Member Challenges and Paths Forward"

Presented by

Mr. Kirk Holmes

(President, Holmes and Associates)

Thursday, November 8, 2012
Washington DC Metro Headquarters at Gallery Place

Program: We are moving beyond theory in a major way this month as we discuss the application of the Baldrige concepts to our everyday lives � moving the mountains of organizational resistance or dysfunction that so many of us face. Last month, attendees filled out a self-assessment from the Baldrige Performance Excellence Award Criteria. This month, we�ll use those results to look for common challenges that many of us face and examine how the Baldrige Criteria might help people in their jobs and in their organizations. How different are your challenges from other attendees? Are you more concerned about Leadership than everyone else? Is there anything you can do about it? What about your organization�s ability to develop and execute strategic plans? How in touch with your internal or external customers is your organization?   

Speaker Biography: Kirk Holmes is President of Holmes and Associates, Inc. During his 30 year career, Mr. Holmes has helped public sector and private sector client organizations save millions of dollars and improve business results, service delivery, and IT operations. He is a management consultant with specific expertise in best practices such as performance improvement using Baldrige, IT Infrastructure Library (ITIL) and IT Service Management (ITSM), project management, total business transformation, process reengineering, process improvement, performance metrics, strategic planning, and small group facilitation. Clients have included IRS, U.S. Army, Comcast, Time Warner, AT&T, and the National Institutes of Health. As the first General Manager for Comcast�s Internet services, Mr. Holmes launched the first Comcast Internet market, and ran one of most successful broadband service deployments in the country.  Other previous employers include IBM, SRA International, and Mercer Consulting. Mr. Holmes is the Chair if ASQ-509 Performance Excellence SIG, and examiner for the Malcolm Baldrige National Quality Award and the Maryland Performance Excellence Program. He is on the board of directors of Information Technology Service Management Forum, a representative fo the itSMR-International Publications Executive Subcommittee and a member of the advisory board for the ISO 1554�s Enterprise SPICE initiative. 

Education: Mr. Holmes holds an MBA from the Stanford University Graduate School of Business and a B.S. in Electrical Engineering from the Massachusetts Institute of Technology (MIT) 

Escort & Networking:  6:00 p.m.  
Meeting Kick-off:  6:30 p.m.
Adjourn:   8:00 p.m.

Registration: The event is free of charge. Participants are invited to pre-register at the ASQ Section 509 website:Performance Excellence SIG Meeting Reg-Nov 8th and attend the networking portion of the meeting, which includes free pizza and soft drinks.