Performance Excellence Special Interest Group

Where
WMATA (Metro Headquarters)
600 5th St. NW
Room 505
Washington D.C. 20001

Map
WMATA

When
Jun 12, 2014 6:00 pm - 8:00 pm (GMT -5:00) EST

Performance Excellence Special Interest Group

The ASQ-509 Performance Excellence SIG Proudly Presents

Topic: Baldrige Criteria - Deep Dive: Customer Focus

Speaker: GeNienne Samuels

Thursday, Jun 12, 2014

Washington DC Metro Headquarters

Program Summary:

Please join us for an evening of learning and engagement with GeNienne Samuels, PMP, one of the two application writers for Southern Management Corporation, the 2011 Maryland Performance Excellence Awards Platinum winner. GeNienne has also actively used and studied the Performance Excellence criteria since 2004 and was an Examiner on both the state and national levels. We will continue to focus on Category 3 CUSTOMER FOCUS. GeNienne will ensure you and your organization understand the Category 3 language and how to apply it to your organization to capture the expectations and needs of your customers and then exceed those expectations through the use of proper listening and learning tools. This evening will be informal and interactive, as the customer of the session, to ask questions and engage in discussions of challenges, successes and pitfalls.

Speaker Biography:

GeNienne Samuels is the President & CEO of GS Consulting and Communications, INC (GSCC). GSCC is a woman-owned small business based out of Prince George's County, MD. GSCC specializes in small business and government contracting in the areas of BPR (Business Process Reengineering), quality and process improvement. GeNienne Samuels holds the distinguished credential of being a Project Management Professional (PMP.) She is an enthusiastic, dedicated, and results-focused Project Management Professional (PMP) with a career history of proven expertise in strategic planning, process/system improvement, organizational assessment and lifecycle project management. She directs projects resulting in effective and efficient work systems utilization necessary in improving productivity, reducing costs, and achieving overall corporate goals. GeNienne continuously employs strategic thinking, innovative problem solving, and team leadership to deliver exceptional results. Her knowledgeable of various best-in-class improvement methodologies such as ISO 9001:2000, TL 9000, Strategic Planning, Baldrige Criteria for Performance Excellence, Organizational Profile Assessments, Value Stream Mapping, Root Cause Analysis (RCA), Balanced Scorecard, Six Sigma, and Benchmarking, enables her to meet varying client demands and needs. In addition, she demonstrates strong interpersonal and communication skills, and the ability to build good rapport with clients and teams.

GeNienne has been involved with the Maryland Performance Excellence Foundation (MPEF) since 2004 where she has held the roles as Team Leader, Back-up Team Leader, Scorebook Editor and Examiner. She is currently on the Leadership Board of MPEF where she serves as a Team Mentor. GeNienne has also served as a Board of Examiners members for the Baldrige Performance Excellence Program on the national level.

Escort & Networking: 6:00 p.m.

Meeting Kick-off: 6:30 p.m.

Adjourn: 8:00 p.m.

This event is free of charge. Participants are invited to pre-register at the ASQ Section 509 website; Registration - Performance Excellence SIG Meeting, and attend the networking portion of the meeting, which includes free pizza and soft drinks. Participants are encouraged to RSVP early as there is limited seating.