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Software Special Interest Group  

Patrick Henry Library, Vienna; FDA Silver Spring; MITRE Bedford MA; MITRE Eatontow; MITRE Aberdeen,
Patrick Henry Library, 101 Maple Ave E, Vienna, VA 22180
FDA, Bld 66, room G512, 10903 New Hampshire Avenue, Silver Spring, MD
Various, Maryland

Jul 22, 2014    6:30 pm - 8:00 pm (GMT -5:00) EST

Applying Process Mining to IT Big Data

Presented by Richard Eng

Tuesday July 22, 2014

 Applying Process Mining to Information Technology Big Data

Process mining is a Data Analytics technique that is system agnostic and can be used to evaluate and understand how an actual process works. Applying process mining to Big Data from IT infrastructure logs permits organizations to visualize and analyze the actual IT infrastructure and software applications processes in an organization. Since logs are already maintained, process mining enables the IT practitioner/data analyst to quickly understand and compare normal and anomalous operations rather than manually reviewing system logs. Process mining analytics can lead to more rapid problem solving and process improvements.

Richard F. Eng is a Principal Software Systems Engineer at the MITRE Corporation. He has over 20 years of industry experience in telecommunications and software systems. His areas of interest include quantitative methods to improve business, IT processes, and software quality. Richard has researched applying analytic techniques to improve various IT projects. Richard is an ASQ Certified Software Quality Engineer, Reliability Engineer, and Quality Engineer. He is a certified Projects in Controlled Environments (PRINCE2) Practitioner and a PMP. 

Richard graduated from Georgetown University with an MBA. He graduated from Brooklyn Polytechnic Institute with a M.S. in Bioengineering and B.S. in Chemistry. Richard is currently pursuing an M.S. in Data Analytics at the University of Maryland.


6:30 PM � Networking and Pizza

     7:00 � 8:00 PM � Program

 There is no cost to attend at McLean, Silver Spring



The presentation will originate at the Aberdeen facility, with video teleconferencing (VTC) between:

US Food and Drug Administration (White Oak)

Building 66, Room G512

10903 New Hampshire Ave

Silver Spring, MD 20993
host: James Simpson, 
cell: 301-996-4976


Mitre Locations: 

MITRE-2, Room 1N100

7515 Colshire Drive

McLean, VA 22102

Host: Scott Ankrum

Cell 240-731-7581


MITRE, Room 2503

260 Industrial Way West

Eatontown, NJ 07724

Host: Aaron Dagen

Desk: 732-578-6301

MITRE, Room02-301

Northgate Building A,

209 Research Blvd.,

Aberdeen, MD 21001

Host: Richard Eng

Cell: 703-201-9112


MITRE, Room 1M306

202 Burlington Rd (Rt. 62),

Bedford, MA 01730

Host: Wendy Etkind


If you can host another location via VTC, please contact Scott Ankrum (below)

 Join online meeting  https://meet.mitre.org/ankrums/M9GRS6JR

Join by Phone  +1 (703) 983-2020

Conference ID: 9105627

Find a local number:


Forgot your dial-in PIN?

First online meeting?


 Printable Flyer with Driving Directions accessible here.

Registration: Webpage: https://asq509.org/ht/d/DoSurvey/i/26913


You must register by noon on Monday, July 21.  If you cannot attend at any location, select telephone dial-in when you register.  FDA (Silver Spring) cannot host non-citizen visitors.  If not a US citizen, please provide your title, employer, and address.  Allow 2 business days for registration before the meeting.

For registration problems or further information contact Scott Ankrum at: or 703-983-6127