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Six Sigma for Service

Six Sigma is both a quality improvement philosophy and a robust methodology to solve chronic quality problems.  It includes a comprehensive and powerful set of analytical tools that are applied within a standard problem solving methodology known as DMAIC (Define, Measure, Analyze, Improve, Control).  Since the early '90s, Six Sigma has been sweeping major industries and sectors throughout the US as a strategic initiative with impressive Returns on Investment (ROI). 

Please check back soon for more information about the "Six Sigma for Service" Special Interest Group (SIG) and the November 2006 presentation on Lean Six Sigma Industry Trends.

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