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Baldrige National Quality Award

The Malcolm Baldrige National Quality Award represents the culmination of decades of effort to improve organizational performance and US competitiveness.  The Baldrige criteria comprise a national management system standard for performance excellence.  Congress passed legislation in 2005 to expand the Baldrige Award categories to Not-for-Profit organizations.  They now join Manufacturing, Service, Small Business, Education, and Healthcare categories.  This now makes every organization in the country eligible to compete for the Baldrige Award as a role-model organization.  


The following books make great references for learning about quality methodologies, practices and techniques. 

Click on the book title to order directly from Amazon.com.


This page provides a list of educational institutions that provide degrees in the quality field.  Click on the institution name to go to their website.

General Quality

This category is used when none of the other topics are sufficient. 

ISO 9000

ISO 9000 is...


Six Sigma for Service

Six Sigma is both a quality improvement philosophy and a robust methodology to solve chronic quality problems.  It includes a comprehensive and powerful set of analytical tools that are applied within a standard problem solving methodology known as DMAIC (Define, Measure, Analyze, Improve, Control).  Since the early '90s, Six Sigma has been sweeping major industries and sectors throughout the US as a strategic initiative with impressive Returns on Investment (ROI). 

Please check back soon for more information about the "Six Sigma for Service" Special Interest Group (SIG) and the November 2006 presentation on Lean Six Sigma Industry Trends.


The application of quality principles is built on standards.  This category contains a variety of resources and content associated with the development and application of standards.